How To Be Amazing

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Shep Hyken photo

Shep Hyken is one of America’s top experts in creating success by creating a superior customer experience. He helps organizations worldwide, rapidly grow their success by growing their customer service culture.

Shep is the founder and C.A.O (the Chief Amazement Officer) of Shepard Presentations, one of America’s top customer service training organizations. Additionally, he is a New York Timesand Wall Street Journalbestselling author and has been inducted into the National Speakers Association’s Speaker Hall of Fame for lifetime achievement in the speaking profession. Shep is also a former president of the National Speakers Association.

Shep is a well-known writer and his articles have been read in hundreds of publications globally. His clients are some of the biggest Fortune 100 companies in the world, but he has also helped small companies grow their profits to become large companies.

In this dynamic interview for my SiriusXM radio show, Shep shares:

  • Make a commitment every day to be “AMAZING!”
  • If you want to be successful in life and in business…fight through your fears!
  • Invest in yourself and grow your success mindset by reading books and listening to success topic-related audios & videos.
  • Set HUGE goals; then create plans to hit those goals.
  • Customer service can make the difference between great success and great failure. If people like your service, they will tell 10 others; but if they hate your service, they will tell 10 times more!
  • Amazing your customers should not be a once in a while occurrence, but a habit that you do each and every time.
  • Be excellent, for mediocrity is the enemy of amazing!
  • Listen to your customers and learn from them. Feedback is the breakfast of champions.
  • Always go the extra mile in business. It makes people remember you and speak positively about you!
  • A positive attitude can turn negative moments into magical moments.
  • Pursue wealth, because while it isn’t everything, it definitely gives you options when making your decisions for today and in the future!
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Dr. Willie Jolley has achieved remarkable heights in the speaking industry, having come from humble beginnings of being a fired singer, who was replaced by a karaoke machine! He has gone on to be named “One of the Outstanding Five Speakers in the World” by the 175,000 members of Toastmasters International. He has also been inducted into the prestigious Speaker Hall of Fame as well as achieving the distinction of Certified Speaker Professional by the National Speakers Association. In 2012 he was the recipient of the Ron Brown Distinguished Leadership Award. In 2013 he was named, “One of the Top 5 Leadership Speakers” by Speaking.com and Business Leader of The Year by The African American Chambers of Commerce. Dr. Willie Jolley uses his public platform to pursue his mission of empowering and encouraging people to rise above their circumstances and maximize their God given potential! Many know him as the speaker Ford Motors called on in 2006 when they were on the brink of bankruptcy, and he worked with them in 2006, 2007 and 2008 and in 2009 they were able to reject a government bailout and go on to Billion Dollar profits. No matter the venue, from his exciting television appearances to his Sirius/XM radio show, to corporate audiences like Wal-Mart, GM, Comcast, Verizon, Marriott or The Million Dollar Round Table … Dr. Willie Jolley keeps it moving with high energy and enthusiasm, as he delivers nuggets on how every person can live a better life, one day at a time! Dr. Willie Jolley is the author of several international best-selling books including It Only Takes A Minute To Change Your Life, A Setback Is A Setup For A Comeback, Turn Setbacks Into Greenbacks and An Attitude of Excellence, which was endorsed by Dr. Stephen Covey. Dr. Jolley holds a Doctorate of Ministry Degree in Faith Driven Achievement from the California Graduate School of Theology, a Master Degree in Theology from Wesley Theological seminary and a B.A. in Psychology and Sociology from The American University.